$5 ON $50+, $10 ON $100+, AND $20 ON $200+
Purchasing online can be a daunting task. From manufacturing to logistics, things could go wrong. That's why all customers who made a purchase at Quokoa's online store is covered by our insurance automatically and free-of-charge. It protects our customers from lost shipment and product defects. We've worked diligently with major payment institutions including Visa, Mastercard, Amazon, Google, and Paypal to provide you with the most convenient insurance benefits claim experience you've ever had in your life. Please note that Quokoa employee will never ask you for an additional charge on the insurance policy. It is our policy to purchase it for you once your order has been placed. Category Coverage Case Coverage Amount Shipping Did not receive in 15 days A half amount on shipping Did not receive in 30 days Full amount on shipping Did not receive in 90 days Full amount on the entire order Defect Printing Major Defect A half amount on the product Printing Minor Defect A quarter amount on the product Product Major Defect Full amount on the product Product Minor Defect A half amount on the product To claim your benefits, simply brief us your case and send relevant proof. Once we receive your claim, you will get a response and refund if eligible within 48 hours. If you have any question regarding your insurance benefits, let us know by emailing us at support@quokoa.com.